General Information

Registering with the site

This website (crystalpalace.sport-auction.com) and the auctions, sales of goods and services provided through the websites are provided by Sportnex GmbH. In order to take part in official Crystal Palace F.C auctions, you must be a registered member of the site. Go to “Join | Sign in” and then “Create an account”. Membership for this service is free. Once you have received the e-mail confirmation, click on the activation link and you will be sent a verification code by text to your mobile phone. Enter this code in to the box provided and from this point on your account is active and you will be able to bid.

 

Bidding on live auctions

In any product page, type the value you wish to bid, solve the short security calculation and click on “Bid.” By clicking the “Bid” button you are bound to the bid amount specified until the end of the auction. The winner of the auction is the person who has submitted the highest bid when the auction ends. Notifications via email will be sent:

  • When a bid is made
  • When you are outbid
  • When you have taken part in an auction and not won the item
  • When you have won an item

 

Paying for & delivery of items won

On winning an item your product will appear in your online basket and payment is required within 3 days of the date the auction ends. The auctioned goods will be sent after receipt of payment, to the address specified. Further information can be found in our T&Cs, which are provided upon registration of the site.